Writing Effective Policies and Procedures

A man working on a computer at a desk.

Clear Policies. Better Decisions. Stronger Organizations.

Cost

$875 

Format

Online
* Instructor-led | 3 partial days | 12 hours

Next course date

December 1-3, 2026 (1:00pm - 5:00pm Atlantic Standard Time)

This course is about writing policies and procedures, not about developing them.

Well-written policy documents guide an organization’s decision-making and help bring consistency to those decisions. They also provide much needed direction for employees, customers, and others.

The course includes a discussion of policy-writing challenges and how to address them. The organization of ideas and information will be explored using mind mapping and policy-specific formatting. You will learn how to write clear and effective policy documents and develop a template for policy preparation. The difference between policies and procedures will also be reviewed and participants will write a detailed procedure.

This course can also help you decipher the often legalistic, dense, and complex, language of your organization’s policies and procedures.

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Understanding policy and procedure, how they overlap and how they differ

  • Identifying the sections of a typical policy document and what goes in each section
  • Writing policy documents and procedures that are clear and effective
  • Improving the process of writing policies and procedures

Resources

  • Checklist to determine need for a policy or a procedure document
  • Plain language writing techniques
  • How to do mind-mapping
  • Steps for writing policies that people can read quickly and easily
  • Sample formats for policies
  • Sample policy template

By the end of the course, participants will be able to: 

  • The key problems with policy writing
  • What policy users are looking for in a policy
  • Sample formats for policies
  • Sample formats for procedures

You will benefit from this course if you are:

  • responsible for writing policies and procedures as part of your job
  • beginning to revise your organization’s policies and procedures documents
  • oversee or are involved in policy development, policy writing, implementation, or monitoring

(Online; 3 partial days, 1:00pm - 5:00pm Atlantic Time)

January 12-14, 2027

April 7-9, 2027 

Certificate Pathways

 

Make Executive & Professional Development part of your learning journey.

Writing Effective Policies and Procedures is a course that builds towards the Applied Certificate in Strategic Policy Development (36+)

Instructors
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