Systems Status

Microsoft Outlook Performance Issues Concluded
Start Oct 10 9:00 Stop

Microsoft Outlook is currently exhibiting performance issues with the Outlook client. Some users may notice Outlook using and increased amount of system resources, causing the client to freeze or crash. As of 1 pm ADT , Microsoft is working to resolve the issue.
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UPDATE: Microsoft believes all issues have been resolved. Clients must restart their Outlook client to apply the required changes. Outlook web users should refresh their sessions. If that does not resolve the issue web uses clear their browser cache and refresh their Outlook on the web session.

Scheduled Maintenance - EIT Concluded
Start Jul 20 8:00 Stop Jul 20 14:00

System Outage - Scheduled Maintenance July 20th, 2024 8am to 2pm

During this maintenance window, the functionality and availability of the following systems may be affected:
AppsAnywhere, BOE, Printing, File Shares, Authentication systems, Activate, Wired connectivity, and other network-connected services.

System Maintenance Affecting Some Services Concluded
Start Jul 15 8:30 Stop Jul 11 11:30

EIT will be performing scheduled system maintenance on the morning of July 15, 2024. The following systems may be temporarily unavailable during this time.

SmuPort, faculty personal web sites on smu-facweb, accessing job submission reports on banshares, vendor file transfers including transcripts at OUAC and NS province and logging into SparkPost.

No direct changes to applications will be made during system updating.

Brightspace Not Accepting Logins Concluded
Start Jan 10 14:30 Stop

Brightspace is unavailable at this time and it is not accepting logins.
EIT is currently working on the solution and will have it working as soon as they can.

UPDATE: Brightspace issue has now been resolved and Brightspace is now allowing you to login.

Banner Updates Concluded
Start Dec 04 8:00 Stop Dec 04 8:30

Please be advised that EIT will be performing an update to our certificates for our Banner System early on Monday, Dec 4th. At that time, logging onto the system maybe disrupted. Banner will be accessible again on or before 8:30AM Monday Dec 4th.

Scheduled Maintenance - EIT Concluded
Start Oct 21 8:00 Stop Oct 21 14:00

System Outage - Scheduled Maintenance October 21st 8am to 2pm

During this maintenance window, the functionality and availability of the following systems may be affected:
AppsAnywhere, BOE, Printing, File Shares, Authentication systems, Activate, Wired connectivity, and other network-connected services.

Activate System Update Concluded
Start Oct 18 11:30 Stop Oct 19 13:00

Please be advised EIT will be performing system maintenance on the Activate system on Wednesday, October 18th from 11:30AM - 1PM. During this time, Activate will be unavailable. Help Desk will be able to handle any required password changes during this time.

Email from campus devices & systems may be delayed. Concluded
Start Oct 11 14:34 Stop

EIT is currently investigating an issue with email from campus devices to Office 365 being delayed. This is affecting systems such as 'scan-to-email'. Regular email is NOT affected.

Microsoft has issued an advisory that appears to be the cause the issue - we are working with them to confirm and for an restoration ETA.

Banner upgrade Jun 9th - 10th Concluded
Start Jun 09 16:00 Stop Jun 10 5:00

Please be advised that EIT will be performing an upgrade to our Banner system starting at 4pm, Friday, Jun 9th. At that time, Banner Self Service, Admin Pages, Degree Works and Activate will not be available.
Banner and Activate will be accessible again, on Saturday, Jun 10th at 5pm.

SMUport and Brightspace will continue to work. Banner links will return an error until the maintenance is completed.

EIT Planned Maintenance - 5th May Concluded
Start May 05 6:30 Stop May 05 8:00

EIT will be performing scheduled system maintenance on May 5th, 2023 from 6:30am to 8:00am. All campus network systems will experience temporary unavailability during this time.
Including Authentication, wi-fi connectivity, printing, internet access, Banner access, AppsAnywhere, Teams Phones etc.

For more Concluded issues: << < 1 | 2

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