Enterprise Information Technology (EIT) staff are on-campus information technology consultants, and experts in a variety of areas, including:
Come to us first for your information technology requirements. Our expertise can help you find the best deal on technology purchases, get answers to your tech-related questions, and access to the university’s reliable networks and systems.
We advance and support teaching, research and learning at Saint Mary’s by helping the campus community solve technology’s challenges and harness its solutions. We make sure the University’s information systems are easily accessed — from anywhere.
We provide prompt and responsive service to faculty, staff and students, as well as advice and guidance on technology requirements and projects. We embrace innovation and promote the ethical and secure use of technology. We develop our IT strategies through a collaborative process with campus stakeholders.
Contact the help desk through helpdesk@smu.ca or 902-496-8111.
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Saint Mary’s EIT department consists of nearly 50 staff members, responsible for a wide range of comprehensive IT supports, systems and services. Meet our people:
The Chief Information Officer(CIO) plans, organizes, directs, and controls the information technology of the University.
The CIO is responsible to:
Tim is the primary interface with Financial Services, P2P (Procurement), Human Resources and Legal for all EIT business purposes. He supports the Project Roadmap and planning process for EIT including both the annual operating and capital project budgets for the department. Working with other members of the EIT Management Team, he leads the development of Vendor Statements of Work, Service Level Agreements and Memorandums of Understanding on behalf of EIT. As the department’s Human Resource professional, Tim ensures adherence, within EIT, to all University Human Resource Management Policies and works with members of the EIT Management Team in developing talent management, succession planning, and training design/delivery for ongoing learning opportunities for departmental staff and management. Tim is a member of both the Admin Project Intake Committee (Chair) and the Academic Project Intake Committee (member) for new systems/initiatives brought forth by all university stakeholders. In collaboration with the other members of the EIT Management Team he helps lead the development, implementation, maintenance, and continuous improvement of EIT business processes.
Tracey is responsible for the provision of information, analysis and services that promote and support informed decision-making at Saint Mary's University. This includes providing analysis and recommendations that can be used to facilitate strategic planning, accountability, quality assurance, institutional assessment and policy formation. While collaborating with both internal and external stakeholders, her office will help build the university's analytical capability, data literacy and data governance.
The Applications team is responsible for software evaluation, application development, integration, customization and maintenance services for many administrative and academic systems including the University's main ERP system (Banner).
They are responsible for university-wide application support, integration and development including administrative and academic areas. They oversee the university’s enterprise application architecture and champion business solutions to meet the documented needs of the university’s stakeholder community with the intent of continuous process improvement.
The Client Technology Services team is the first point of contact for EIT help at Saint Mary's. The Help Desk is available to answer inquiries and to troubleshoot technical issues. End-user support technologists provide support for computer hardware, as well as the Computer Evergreen program which provides laptops for staff and faculty, and computer lab and classroom computers. The instructional technology team focuses on support for classrooms and meeting rooms on campus, as well as web conferencing technology. The Client Technology Team also is responsible for the cell phone program.
The Systems & Cybersecurity team is responsible for the integration, operation and security of core IT infrastructure, enterprise platforms and the University's data centers. This includes identity & access management, core servers, email and collaboration tools.
The team is also responsible for protecting the University from cyber threats, including security monitoring, incidental response, vulnerability management and the development of security policies. They work in collaboration with other EIT teams and university stakeholders, to ensure systems are reliable, secure and able to support the University's academic mission while managing risk.
Mredul Ghosh, Manager, Networks
Mredul leads the design, operation, and continuous evolution of Saint Mary's University's campus-wide network infrastructure, delivering secure, high-performance wired and wireless connectivity that supports teaching, learning, administration, and research. Overseeing the University's network security posture through firewalls, network access control, and intrusion prevention systems while advancing a zero-trust approach to access and connectivity, and collaborates with strategic partners to maintain resilient, scalable connections to cloud platforms and research networks. In addition to long-term infrastructure planning, he provides expert-level support for complex network issues, leads a team focused on reliability and service excellence, and manages budgeting and resources to ensure sustainable growth and innovation across the University's technology environment.
EIT Business Services
Provides administrative support to EIT, faculty, staff, students and is responsible for the campus directory.